FAQ

SHIPPING

Orders sent by standard post are usually delivered between 5-10 business days. Orders sent via Express Post take 1-3 business days depending on the delivery address. Delivery times may take longer during holidays or due to other circumstances beyond our control. 

Once an order has been dispatched, tracking details will be emailed to you. Please check your spam if you have not received the tracking. 

If you are concerned about the time it takes for a delivery to arrive, please feel free to contact us via email: enquiries@austra.com.au and we will be happy to assist.

When placing an order, you have the option of choosing between a billing address and a shipping address.

We offer Free Shipping on orders over $59 Australia-wide. For orders below $59 there is a flat rate of $9.00 per order. 

New Zealand: Shipping Costs to New Zealand is $14.95 for all orders. Please also note that we are unable to send aerosol sprays to New Zealand.

PAYMENT

We accept Mastercard, Visa, AMEX and Paypal.

OTHER

Personal information is used solely for processing orders.